This is the last official week of class for the winter quarter. Yay! I can’t say that I have learned all that much about management from this class. I think you can study theory all you want but in a real life situation I am not going to go to put my dollar in the vending machine and push the button for whatever one looks best. The best way to learn about management is by doing it and by being mentored by other managers.

It is nice to wind up class with a discussion of generational differences in the work place. I have had quite a lot of experience with it in my previous job in IT for a nonprofit. I fall into the GenX generation, and if you want to butt heads with someone try being a GenX talking to a Baby Boomer about technology. But that is only one place differences show up. They pop up other places too. Like Boomer therapists with their advanced degrees. Some of them think they deserve respect because they have a masters and a license to practice therapy. They have expectations of being served by others on staff who they perceive as not as educated. Toss a GenX into the mix who has an advanced degree of her own and who is unimpressed by LICSW or LMFT and feelings get hurt on both sides.

You can’t throw the blanket “all” over everyone in a certain generation, but you certainly can talk of tendencies. I had to read four articles for class. The most interesting one came from the Harvard Business Review July-August 2007 issue (citations at the end of the post).

The folks that wrote the article have been studying generations for a long time and they discovered something very interesting. In taking a Jungian perspective and assigning each generation a dominant archetype based on the beliefs and behavior patterns exhibited, they found that in the U.S. there have only ever been four archetypes and they repeat themselves in a regular pattern. Prophet to Nomad to Hero to Artist and back to Prophet again, over and over. The only time when this didn’t happen was in the mid 1800s. There was no Hero archetype. But then everything got back on track again.

They also found that it is not the previous generation that has the most influence on the newest generation but the one prior to that. Therefore the Boomers are most influential to the Millennials and the Xers will be most influential to the generation following the Millennials (tentatively called Homelanders in the article).

Us poor GenXers are rather caught in the middle of two very huge demographics. The number of Millennials is almost equal to the number of Boomers in population. GenXers are a significantly smaller group. We are a generation alienated and disaffected who resents generational identity. Nonetheless, we are a group who values efficiency and innovation. Work-life balance is important and we will walk away from a job if we aren’t getting what we want from it.

Millennials, born from about 1982-2005, are like herd animals in a way. They have a desire to always be in touch and connected with friends and parents. Being alone often seems like a terrible thing. They like to work in teams and they like to work with friends. To older generations their pop culture will seem bland and mainstream and unoriginal. They tend to need constant encouragement and feedback from their superiors while at the same time they feel supremely confident in their abilities. While they believe that they can be good leaders, they want someone else to do it first.

I could go on and on. I find this stuff fascinating. Here are the promised citations in case you desire to do some reading of your own:

  • Howe, N. & Strauss, W. (2007). The Next 20 Years: How customer and workforce attitudes will evolve. Harvard Business Review, 85, 7, 41-52.
  • Markgreen, S., Dickinson, T., Leonard, A., & Vassiliadis, K. (2007). The Five-Year Itch: Are Libraries Losing their Most Valuable Resources? Library Administration & Management, 21, 2, 70.
  • Young, A., Hernon, P., & Powell, R. (2004). What Will Gen Next Need to Lead? American Libraries, 35, 5, 32-35.
  • ____________________________. (2006). Attributes of Academic Library Leadership: An Exploratory Study of Some Gen-Xers. Journal of Academic Librarianship, 32, 5, 489-502.